Cancellation policy

Cancel more than 24 hours before your start time and there’s no charge, unless your Pro has already set off. Your card is never charged up front — it is authorized when you book, or 24 hours before the clean if it is more than 4 days away — so nothing is taken and any hold is released; there’s no refund to wait for.

Cancel 24 hours or less before your start time and we charge a cancellation fee of 50% of the core service price — the base price for your home’s size, not counting add-ons or busy-period pricing — but the first time a cancellation fee would apply, we waive it. Part of that fee goes to your Pro for the time they held for you. If no Pro has been assigned yet, cancelling is free at any time.

Once your Pro sets off for your home, the 50% cancellation fee applies even if you are still more than 24 hours from your start time. Once your Pro has checked in, the booking can’t be cancelled.

If your Pro cannot get into your home at the scheduled time — because you are not there, the home is locked, or the access instructions do not work — and Vyrondo confirms it, you are charged the full core service price. Add-ons are not charged. Please ensure access instructions are provided at the time of booking.

If your Pro can’t make it, or no Pro is available, we cancel the booking at no charge, release any hold on your card, and email you so you can book another time.

You can cancel from your booking in your account, or by emailing support@vyrondo.com with your booking reference.