Policy

Cancellations made at least 24 hours before the scheduled service start time are free of charge. You will receive a full refund to your original payment method within 5–7 business days.

Cancellations made less than 24 hours before the scheduled service will incur a cancellation fee of 50% of the estimated service cost. This fee compensates the Pro for the reserved time slot.

If you are not present and a Pro cannot access the property at the scheduled time, the full service price will be charged. Please ensure access instructions are provided at the time of booking.

In the rare event that a Pro needs to cancel, Vyrondo will reschedule your appointment at no additional cost and, where possible, prioritize your booking with a certified Pro.

You can cancel your booking on the booking confirmation page using the Cancel this booking option, or by contacting support@vyrondo.com with your booking reference number.

For recurring service plans, cancellation of a single visit follows the same 24-hour policy. To cancel your recurring plan entirely, 7 days notice is required to avoid a plan cancellation fee.