Cancel more than 24 hours before your appointment and there’s no charge — unless your Pro has already set off for your home.
Free cancellation
Cancel more than 24 hours before your start time and there’s no charge, unless your Pro has already set off. Your card is only ever authorized when you book, never charged up front, so nothing is taken and the hold is released — there’s no refund to wait for.
Late cancellation
Cancel 24 hours or less before your start time and we charge a cancellation fee of 50% of the core service price — the base price for your home’s size, not counting add-ons or busy-period pricing. Part of that fee goes to your Pro for the time they held for you.
If your Pro has already set off
Once your Pro sets off for your home, the 50% cancellation fee applies even if you are still more than 24 hours from your start time. This is uncommon — Pros normally leave shortly before the appointment — but it is the one case where cancelling early is not free.
No-show
If you are not present and a Pro cannot access the property at the scheduled time, the full service price will be charged. Please ensure access instructions are provided at the time of booking.
Pro-initiated cancellation
In the rare event that a Pro needs to cancel, Vyrondo will reschedule your appointment at no additional cost and, where possible, prioritize your booking with a certified Pro.
How to cancel
You can cancel your booking on the booking confirmation page using the Cancel this booking option, or by contacting support@vyrondo.com with your booking reference number.