Frequently asked questions

No. Enter your address and you’ll get a real, itemized price instantly. You only create an account when you’re ready to book.

Price is based on the service you choose (standard, deep, move in/out, VRBO, post-construction) and your home’s size and details. Everything is shown up front before you pay — no hidden fees.

Yes. You can add tasks like inside the fridge, inside the oven, interior windows, or laundry when you book, and the price updates instantly.

Not as an automatic schedule. Choose weekly, every two weeks, or monthly at checkout — that frequency applies to the booking you’re making, and each clean is booked and confirmed individually. Rebooking takes one click from My bookings: Book Again carries over your service, property, size details and your previous Pro, and you pick the date and time.

Yes. Every pro must pass a background check before they can accept a job on Vyrondo.

Yes. If a Pro has completed a clean for you, you can request them when you book again — whatever rating you gave. We’ll offer that booking to them first; if they’re unavailable or can’t accept, we’ll match you with another Pro.

Our support team is reachable from the contact page, and you can message us about any booking directly from your account.

Tell us within 24 hours and we’ll arrange a re-clean. That’s our 24-hour re-clean guarantee.

Each service lists exactly what’s covered before you book. Standard covers routine upkeep; deep is a top-to-bottom reset; move in/out and post-construction go further for empty or dusty homes.

Your pro arrives with the equipment and supplies needed for the clean.

It’s up to you. Many customers provide entry instructions and step out — you’ll get updates and can rate the clean afterward.

We’re launching in New Hanover County (Wilmington), North Carolina, and expanding to new areas from there.

Availability depends on pros near you. When you enter your address you’ll see the earliest times we can offer.

Yes. You can cancel from your account. See our cancellation policy for timing and any applicable fees.

Authorized when you book, charged when your Pro arrives. Nothing is taken until your Pro is at your door.

We accept major credit and debit cards. Payments are processed securely — we never store your full card details.