Help
Frequently asked questions
Everything about pricing, our pros, the guarantee, coverage, and payments. Still stuck? Contact us.
Pricing & booking
Do I need an account to see a price?
No. Enter your address and you’ll get a real, itemized price instantly. You only create an account when you’re ready to book.
How is my price calculated?
Price is based on the service you choose (standard, deep, move in/out, VRBO, post-construction) and your home’s size and details. Everything is shown up front before you pay — no hidden fees.
Can I add extras?
Yes. You can add tasks like inside the fridge, inside the oven, interior windows, or laundry when you book, and the price updates instantly.
Do you offer recurring cleans?
Yes. Choose weekly, every two weeks, or monthly at checkout and your recurring visits are scheduled automatically. You can pause or change them anytime.
Our pros & trust
Are your cleaners background-checked?
Yes. Every pro must pass a background check and carry insurance before they can accept a job on Vyrondo.
Can I request the same pro again?
Yes. After a clean you can save a pro as a favorite and request them for future bookings when they’re available.
Are you insured?
Yes. Vyrondo pros are insured and bonded, so your home is covered during every visit.
Who do I contact if something comes up?
Our support team is reachable from the contact page, and you can message us about any booking directly from your account.
Service & guarantee
What if I’m not happy with the clean?
Tell us within 24 hours and we’ll send a pro back to make it right at no additional charge. That’s our satisfaction guarantee.
What’s included in each service?
Each service lists exactly what’s covered before you book. Standard covers routine upkeep; deep is a top-to-bottom reset; move in/out and post-construction go further for empty or dusty homes.
Do I need to provide supplies?
Your pro arrives with all the equipment and supplies needed — or use your own, just let us know at checkout.
Do I need to be home?
It’s up to you. Many customers provide entry instructions and step out — you’ll get updates and can approve the clean afterward.
Coverage & scheduling
Where do you operate?
We currently serve New Hanover, Brunswick, and Pender County, North Carolina, and we’re expanding to new areas.
How soon can I book?
Availability depends on pros near you. When you enter your address you’ll see the earliest times we can offer.
Can I reschedule or cancel?
Yes. You can reschedule or cancel from your account. See our cancellation policy for timing and any applicable fees.
Payments
When am I charged?
Your card is authorized when you book and charged after the clean is completed, so you only pay for the service you receive.
What payment methods do you accept?
We accept major credit and debit cards. Payments are processed securely — we never store your full card details.
Do you tip through the app?
You can add a tip for your pro (or not) after the clean; 100% of tips go to the pro.